Requests & Concerns Process

Rainbow Crow Counseling encourages clients to share questions, requests, or concerns directly with the practice.

1. Initial Concern:
   Clients are encouraged to discuss concerns directly with their therapist as a first step.

2. Formal Request:
   If the concern or request remains unresolved, the client may submit a written request or concern to the practice. A written response will be provided within 30 days.

Formal Grievances

Formal grievances or complaints may be filed with the following agencies:

• Texas Behavioral Health Executive Council (BHEC): https://bhec.texas.gov/

• Texas Office of the Attorney General – Health Care Consumer Protection:
  https://www.texasattorneygeneral.gov/consumer-protection/health-care

• New Mexico Regulation & Licensing Department
  Counseling and Therapy Practice Board:
  https://www.rld.nm.gov/boards-and-commissions/individual-boards-and-commissions/counseling-and-therapy-practice/complaints/